Master essential skills in building, managing, and growing client relationships with our Account Management course. Unlock your potential to drive business success and client satisfaction.
4.8
4.8
(
10
reviews)
25
enrolled on this course
10 hours, 51 minutes
May 6, 2025
100% Online
Original price was: £425.£25Current price is: £25. ex VAT
Account Management is a crucial discipline in building and maintaining strong client relationships. This course provides a comprehensive understanding of managing key accounts to drive business growth and customer satisfaction. You’ll learn how to develop client strategies, communicate effectively, and nurture long-term partnerships.
Throughout the program, you'll gain insights into customer needs analysis, conflict resolution, account planning, and upselling techniques. Real-world case studies and hands-on activities will equip you with practical skills for successful account handling across industries.
Whether you’re new to account management or looking to sharpen your skills, this course offers the tools and techniques to excel. Strengthen your relationship management capabilities and contribute significantly to your organization’s success.
Learning Outcomes
Who Is This Course For?
This course is designed for aspiring account managers, sales professionals, business development executives, and customer success specialists. It is also ideal for entrepreneurs who want to better manage client relations and grow their business through strategic account handling.
Requirements
Learners should have a basic understanding of business operations and client service principles. Prior experience in customer service, sales, or business development is helpful but not necessary. A willingness to engage in practical exercises and case studies is essential for success.
Career Path
- Account Manager
- Key Account Executive
- Client Relationship Manager
- Business Development Manager
- Customer Success Manager
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- Introduction to Accounting 00:15:00
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- The Role of an Accountant 00:16:00
- Accounting Concepts and Standards 00:22:00
- Balance Sheet 00:21:00
- Financial statements 00:27:00
- Understanding Profit and Loss Statement 00:17:00
- Auditing 00:18:00
- Statement of Stockholders’ Equity 00:12:00
- Inter-Relationship Between all the Financial Statements 00:16:00
- Introduction to Debt Management 00:22:00
- Identifying Your Debt 00:29:00
- Debt Assessment 00:25:00
- Building Budget 00:23:00
- When Is Debt Good? 00:19:00
- How to Handle Debt Collectors 00:16:00
- Dealing with Bankruptcy and Insolvency 00:32:00
4.8
4.8
(
10
reviews)
25
enrolled on this course
10 hours, 51 minutes
May 6, 2025
Introductory level
Learning on Training Station
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate